Mobile & Desktop
Your privacy settings sync across all devices. Log in on your phone or desktop — your data protection level stays the same everywhere.
LEGAL REFERENCE
Your Privacy Matters to Us
We built dewi4 around your account security and data protection. Every transaction you make through DANA, OVO, GoPay or QRIS stays encrypted and private. This policy explains exactly...
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How We Protect Your Information
dewi4 collects only the information needed to run your account, process payments through DANA, OVO, GoPay and QRIS, and comply with local regulations in supported Indonesian regions. We use industry-standard encryption for all data transfers. Your payment details are never stored on our servers after a transaction completes. We do not sell or share your personal information with third parties without your
explicit consent. Where local law permits, we retain transaction records for audit and dispute resolution. You can request access to your data or ask for deletion under applicable privacy laws.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Privacy Questions? Reach Out
Team online
Email Support
Send privacy concerns to our data protection team. We respond within 48 hours to all requests about your personal information and account security.
Account Settings
Manage your privacy preferences directly in your account dashboard. Update contact details, review login history, and control data sharing options anytime.
Legal Requests
If you need formal documentation about your data or have legal questions, contact our compliance team through the support portal for official responses.
EDITORIAL CLARITY
Privacy Standards We Follow
Encryption Standard
All account logins and payment flows use TLS 1.2 or higher. Your DANA, OVO, GoPay and QRIS transactions are protected by the same encryption banks use.
Data Minimization
We collect only what's necessary to verify your identity, process payments and meet local compliance rules. No unnecessary tracking or profiling happens on your account.
Regular Audits
Our security team conducts quarterly reviews of data handling practices. Third-party auditors verify our encryption and access controls annually.
Vendor Agreements
Every payment processor and service partner we work with signs strict data protection agreements. They cannot use your information for their own purposes.
Breach Response
If a security incident affects your data, we notify you within 24 hours and provide clear steps to protect your account. We also report to relevant authorities where required.
Retention Limits
We keep transaction records for seven years to comply with Indonesian financial regulations. Account data is deleted within 30 days of account closure unless law requires otherwise.
PLATFORM COMPARISON
Consistency Across Our Platform
Live Tables & Slots
Whether you're at a live baccarat table or spinning slots, the same encryption protects your session. Game type doesn't change your privacy coverage.
Sportsbook Markets
Betting slips and market activity are logged with the same security as casino transactions. Your sportsbook history is as protected as your account balance.
Payment Methods
DANA, OVO, GoPay and QRIS all route through our encrypted payment gateway. No payment method receives weaker protection than another.
Account Recovery
If you lose access to your account, our verification process protects your data while confirming your identity. Recovery doesn't expose your information to unauthorized parties.
Withdrawal Requests
When you request funds back to DANA, OVO, GoPay or QRIS, we verify the destination matches your registered payment method. This prevents unauthorized transfers.
Session Management
Idle sessions expire after 30 minutes of inactivity. Auto-logout protects your account if you step away from your device without logging out manually.
SERVICE CONTEXT
What Defines Our Privacy Approach
Zero-Knowledge Architecture
We don't store passwords or full payment card numbers. Your...
Transparent Logging
Every login, withdrawal and account change is logged and visible...
Consent-First Design
We ask permission before using your data for anything beyond...
Regional Compliance
Our privacy practices meet Indonesian data protection standards and local...
Dispute Resolution
If you believe your privacy has been violated, we offer...
Data Portability
You can request a complete export of your account data...
Privacy Policy Questions
We retain transaction records for seven years to comply with Indonesian financial regulations and support dispute resolution. Account activity logs are kept for two years. You can request deletion of older records where local law permits.
Yes. Submit a deletion request through your account settings or contact support. We remove your personal data within 30 days, except transaction records required by law. You'll receive confirmation once deletion is complete.
Your payment credentials are never stored on our servers. We verify them directly with payment providers using encrypted connections. Each transaction is tokenized so we never see your full payment details.
We only share data with payment processors, fraud prevention services and legal authorities when required by law. All partners sign strict confidentiality agreements. We never sell your information to marketers or data brokers.
We notify affected users within 24 hours with details about what happened and steps to protect your account. We also report to relevant Indonesian authorities and provide free credit monitoring where applicable.
Yes. Every marketing email includes an unsubscribe link. You can also manage preferences in your account settings. We respect opt-out requests immediately and never send promotional content after you unsubscribe.
We collect your location only to verify you're in a supported region and prevent fraud. Location data is not used for tracking or marketing. You can disable location services in your device settings anytime.